Overview: The NFIP Compliance Audit Program ensures NFIP communities adhere to floodplain management regulations, aiming to boost national resilience by protecting properties and lives from flood damage through regular FEMA or state audits.

Problem: The main issues include a lack of transparency, consistency, and nationwide accountability for evaluating NFIP community compliance, leading to understanding challenges and inconsistencies in adherence levels, compounded by inadequate standardized data collection for analysis and support.

Solution: FEMA is overhauling the program, introducing standardization through uniform questions and evaluation criteria, enhancing data collection for trend analysis and support, instituting a three-phase audit process for continuous compliance assessment and improvement, and ensuring a diverse selection of communities are audited annually. These measures aim to better educate communities on floodplain management, elevate NFIP regulation compliance, and promote safer, more resilient communities.

Tools Used: Vyond, WellSaid Labs, Illustrator, iStock Photos

Problem: Home cooks are tired of using store-bought pasta for dinner.

Solution: Individuals who enjoy cooking at home and will learn how to make fresh pasta to elevate their meals and create unique dishes. 

Tools Used: Camtasia, personal voice over

HIghlights: This video highlights step-by-step videos and on-screen captions to enhance understanding of making homemade pasta.

Problem: Customer Service Reps (CRS) need to be equipped with the skills and knowledge required to provide exceptional customer service in the remote work setting.

Solution: This training will help CSRs apply the strategies and techniques in a professional remote work environment.

Tools Used: PowerPoint, Word, Adobe Acrobat, Canva

Highlights: This PowerPoint presentation has animation and 2 activities for the participants to engage with the presentation. This presentation can be used digital or virtual.